Return and Refund Policy

Last Updated: 21 June 2025

Thank you for supporting Pertubuhan Teknologi Dan Inovasi Pendidikan Malaysia (PTIPM) through our website at https://teknologi.edu.my.

This Return and Refund Policy outlines the terms and conditions under which you may request a refund for payments made via our platform, especially for event tickets, registration fees, online courses, physical merchandise, and other services.

1. Interpretation and Definitions

Company: Pertubuhan Teknologi Dan Inovasi Pendidikan Malaysia (PTIPM), No. 31, Jalan Utama 37, Rini Residences, 81300, Skudai, Johor.
Website: https://teknologi.edu.my
Goods: Any physical or digital products offered through our platform, including merchandise, e-certificates, modules, and kits.
Services: Includes access to events (e.g., DaVinci’25), workshops, webinars, competitions, registrations, and courses.
You: Refers to the user/customer who has made a purchase or registration on our platform.
Order: Refers to the transaction made for goods or services.

2. Event & Ticket Refund Policy

We understand plans may change. Refunds for event registrations (e.g., innovation contests, bootcamps, and conferences) follow these guidelines:

• Full refund: If cancellation is made more than 14 days before the event date.
• Partial refund (50%): If cancellation is made between 7 to 14 days before the event date.
• No refund: If cancellation is made less than 7 days before the event date or for non-attendance without notice.

Refund requests must be submitted via email to: pt***@***********du.my
Please include your full name, order/ticket ID, and reason for cancellation.

Note: Any refund approved will be processed within 14 business days via the same payment method used during purchase.

3. Digital Products & Online Courses

Refunds will not be issued for digital content (such as e-certificates, digital courses, or downloadable modules) once access has been granted or content has been downloaded, except in the case of:

• Technical issues on our platform that prevent access (with valid proof)
• Duplicate payment (refund of extra payment only)
• Wrong purchase due to system error (validated case-by-case)

4. Physical Goods Refund & Return

If you have received physical merchandise from us (e.g., educational kits, T-shirts), refunds will be granted if:

• Return is requested within 14 days of receipt.
• Items are in original condition and packaging.
• Buyer bears the return shipping cost.

Return Address:

Pertubuhan Teknologi Dan Inovasi Pendidikan Malaysia
No. 31, Jalan Utama 37, Rini Residences,
81300, Skudai, Johor.

We strongly recommend trackable and insured postage. No refund will be issued if the returned item is not received.

5. Non-Refundable Items and Conditions

Refunds will not be issued for:

• Participation fees in competitions if submission has been uploaded
• Custom or personalized items (e.g., custom certificates, badges)
• Items sold at promotional/discounted prices
• Failure to attend an event (virtual or physical) without prior notice

6. Refund Processing Time

All approved refunds will be processed within 14 business days. Refunds will be issued to the original payment method unless stated otherwise.

7. How to Request a Refund

You may request a refund via:

• Email: pt***@***********du.my
• Phone: +6013-7107705
• Website form: https://teknologi.edu.my/refund-policy/

8. Contact Us

If you have any questions about this Refund Policy, please contact us at:

• Email: pt***@***********du.my
• Phone: +6013-7107705
• Website: https://teknologi.edu.my